If you have any question or need additional assistance for returning items, please email firstname.lastname@example.org or call (956) 704-5555 , 9 am - 5 pm Central Standard Time.
Your satisfaction is important to us you may return any unopened item in it's sealed condition for a refund within 30 days of receipt of your shipment. If you feel a product is defective or damaged during shipping you can choose to return the unopened item. You can email email@example.com for a Return Merchandise Authorization number prior to sending the shipment back. You will receive detailed instructions on how to return the shipment.
Returns will only be accepted for items purchased directly from the Thermoscanex.com Web site, mailer or catalog. A 20% restocking fee will be assessed unless the return was a result of our error or a product defect.
Refunds on credit card purchases will be promptly credited back to your credit card. Payments by check will result in a credit issued against future purchases. All return orders must be approved and returned with an RMA, (return merchandise authorization) number. To get a RMA email us at firstname.lastname@example.org with a brief description of why you wish to return the item. You should receive a response within 3 business days.
Wholesale orders will receive a credit issued against future purchases and must be approved and returned with an RMA, (return merchandise authorization) number. You can obtain your RMA by emailing us at email@example.com
Note: Shipping fees can only be returned if the result was our error.
Damaged Package (UPS)
Receive the shipment as normal and sign the electronic delivery receipt make sure the delivery agent notes "exception" in case of a damaged package(s). Also call UPS at 800-742-5877 within 48 hours and report the damaged package(s).
DO NOT give the product back to UPS. UPS will issue you an LDI number, which you need to notify our Customer Service Dept at 929-500-1234 or by email at firstname.lastname@example.org. We will contact you with a confirmation that UPS has accepted your claim. IMPORTANT: We can only process a damage claim on your behalf if you have noted the damage on the delivery receipt at the time of delivery.
If the damage is not noted on the delivery receipt, the insurance company/carrier will not honor the claim. You will receive your credit (original price) upon receipt of the damaged package.
Note: You must notify Customer Service of a shipping discrepancy no later than 14 days from the invoice/ship date. Requests received after 14 days can not be honored.